Comcast service nationwide temporarily cut
16 February 2016 Entertainment News
Fourth Estate Staff
Philadelphia, PA, United States (4E) – Comcast's TV, cable and Internet service nationwide went off on Monday morning before the company fixed the outage by noon.
"We have repaired the temporary network interruption that impacted some of our services this morning," a 1:22 p.m. ET statement from Comcast said. "Our engineers continue to work on this issue and almost all services have already been restored. We apologize for any inconvenience this has caused our customers."
Comcast started receiving reports of the outage at 6:20 a.m. MDT. There were more than 400 outages reported after one hour. The number of outage reports reached 17,000 between 9 a.m. and 12 p.m. ET. Cities affected were Chicago, Seattle, Denver, Houston, Portland, Baltimore, Philadelphia, New York, Minneapolis, and Washington.
The number of customers affected was not available, but Comcast has 27 million subscribers.
Customers complained about the outage via social media. They claimed that Comcast's high-definition TV channels, Internet and Internet-based television were inaccessible.
Customers also complained on Twitter and Facebook that Comcast's service hotline was refusing to connect them to a representative.
A Comcast spokesman, however, told CNNMoney that not all customers and services were impacted.